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About the company:
FXGiants is an international broker. The company is a trademark of 8Safe UK Limited, registered in London, the United Kingdom. FXGiants offers its clients more than 200 assets, including stocks, futures, indices, and spot metals.The company provides its services for customers in 150 countries and guarantees transparent and reliable trading conditions.
Trading conditions
The leverage is 1:200. In addition, the company offers its clients 7 types of accounts to choose from. There are separate conditions for each trading account. In order to test selected indicators and strategies, the broker gives you the opportunity to create a free demo account.
FXGiants provides narrow spreads in the markets such as forex, futures, indices, metals, stocks, commodities, cryptocurrencies, and precious metals. The company’s bonus program and promotional offers for clients require special attention. They include a welcome bonus of $35 for an open account and its verification, as well as for a demo contest. As for demo contests, beginners can compete on demo accounts and win real prizes. Moreover, with each new replenishment, all clients can receive an additional 20% bonus.
Trading platforms
FXGiants uses the well-known MetaTrader 4 platform, as well as a free virtual private VPS hosting server. The server works on a verified and reliable Internet connection so that customers can carry out transactions without delay and failures.
Customer service
The company’s customer service team speaks multiple languages and works 24/5. You can contact customer service via telephone, email, or use a feedback form. All the contact details are available on the company’s official website.
Deposit and withdrawal of funds
According to the information contained on the website, FXGiants ensures the safety of funds, so that its clients can safely deposit and withdraw their money.
The company has the following deposit and withdrawal methods:
Traders’ reviews
Despite the broker`s statement about honesty and transparency of withdrawal, occasionally you can find negative comments on this issue on the network. Traders complain about the difficulty of withdrawing funds, as well as account blocking. Among other things, customers point out shallow content on the website. In addition, the website does not contain analytics and training materials. Perhaps experienced traders do not need this, but beginners would like to see useful articles and tutorials. Instant communication with a team of managers and a wide range of trading instruments seem to be the only considerable advantages of the broker.
Advantages and disadvantages
Advantages of FXGiants:
Disadvantages of FXGiants:
Conclusion
Taking into account the above mentioned pros and cons, we cannot recommend FXGiants as a reliable broker. A great number of negative reviews cast doubt on the company`s reputation.
I do not recommend FXGiants broker for options traders. Their platform is the worst ever I have traded. Trade does not execute in the time set. Withdrawal is also big trouble, I requested for withdrawal of $600 last month, but my request was not approved until now. It's almost 25 days passed. I sent several emails to the customer support department. Still, I did not get any answer from them. I doubt their sincerity and transparency. Ridiculous broker!
I had a tough trading time with FXGiants broker. Their system is slow, and positions don't close when you ask, so I decided to close the account and withdraw my balance from the account. So much stress, ever since I placed the withdrawal request, I can not withdraw my money since a month ago now, and I am still counting. Also, they do not respond to e-mails. FXGiants look nice, in which they are the opposite, don't waste your time and money.
I appreciate the customer service team of FXGiants because they are available all the time. They don't take a long time to answer. They immediately respond to messages. The only problem with the broker is their platform. It still needs a lot of improvement because it still has a few issues.
I signed up FXGiants with $1000 and I have had a very terrible experience with them. Last month, there was a 63 pips spike on my MetaTrader 4 platform that took out my stop. I was upset to see that the trade was closed at the spike price about 42 pips lower than my stop on my GBP/USD pair! Next day I also got 51 pips slippage on USD/AUD pair. I have tried quite a few brokers in the past and I can say that FXGiants are by far the worst. Another worst this is that they do not have any live support. I am going to leave FXGiants broker.
I don't recommend FXGiants broker to anyone since I experienced trouble during the last month of using it. I opened a Hedge position for EUR/USD, and all of sudden, they closed my position. In fact, I was expected that it would be the most profitable trade. They supposedly not to close any position without information and this was totally opposed with the term and condition, and definitely, as a client of FXGiants broker, I have rights to claim. Until now, I'm still waiting for my money back.