On-line since:
Country of origin:
Regulation:
Payment options:
Minimum account size:
Minimum lot size:
Leverage:
Spreads:
About the company:
CapTrader is a representative company of Interactive Brokers in Germany which was registered in 1997. CapTrader offers its customers to tradecurrency pairs, ETF, options, futures, bonds, and stocks. The broker provides direct access to all important global exchanges under fair and low price conditions.
Trading conditions
The minimum deposit amount is 2,000 EUR. According to the company’s website, the clients’ funds are covered by insurance and are kept in segregated accounts with the biggest banks worldwide. CapTrader enables its clients to have direct access to more than 1.2 million types of securities. The leverage is set at 1:400, and only registered traders can use it. The user must be at least 21 years old to register an account. The broker also provides its clients with more than 40 different order types, floating spreads, and user-friendly trading platforms.
However, there are no bonus programs available. Novice traders can find general information for training and start trading with the demo account. The demo accounts are only available for one month period.
Trading platforms
Traders can use the broker’s own trading platforms: AgenaTrader, Mercury, Trader Workstation, and WebTrader. Besides, CapTrader has developed an innovative IBKR Mobile app for iOS and Android.
Customer support
Customers can contact the company through a number of free hotlines or via email or postal address. On the website, a live chat form is available and is easy to access by clicking on the chat sign.
Deposit and withdrawal of funds
CapTrader clients can deposit funds only using bank transfer.
Traders’ reviews
Hardly any negative reviews or comments can be found about CapTrader. Most of the reviews are positive or neutral.
Advantages and disadvantages
Advantages:
Disadvantages:
Conclusion
CapTrader can surely be referred to as a reliable and established broker. The company can boast many advantages that are not available with its competitors.
I don't like their system and I'm very disappointed with their services. Not good and I'm very disappointed. Broker is terrible, trading conditions are confusing and payment process is very slow. The offer from this broker is very poor. They don´t solve customers problems immediately, sometimes you must wait for 2or 3 days. It is horribly. I had standard account before but switched to micro to keep the spread cost lower. I'm so upset. They are one of the biggest currency brokers out there but they are highly unethical. Do not open your account with them because you will lose money.
They are slow, customer support is unresponsive and there are often problems with withdrawals. I am so disappointed to this broker. I shouldn't have joined a broker like this. They only took one-sided advantage. Their system was not good and they offered, I also had difficulty contacting their customer care by reason of the network is busy. high spread and unstable serve. very bad experiences with this broker. they have irrelevant analysies, it is too difficult to join them.
Somehow, the trading platform at CapTrader is stable. I rarely experience bugs in the platform. My main concern is their trading fees. Since it is floating, it gets as high as 17pips especially during high volatility. This is too high for me and I don't think it is still reasonable.
CapTrader is one of the cheapest brokers around the world. On last Wednesday, I opened a long position on AUD/USD and set a 41 pips stop loss level. When the price go down and reach the stop loss level, they did not execute SL immediately. Today when I login my AgenaTrader terminal I found that my balance become zero. Even their support does not responding my emails. After my loss I couldn't even think to trade with CapTrader.
I closed my account at CapTrader because I was no longer profiting. It was very hard to make a decent trading activity when the trading platform of the broker always crashed. I kept losing my trades because of the faulty platform and the broker won't even fix it. Thankfully, when I asked to withdraw my remaining balance, they released it.